Terms & conditions

 

TERMS & CONDITIONS 

Here are a few details you should be aware of when you purchase a course from us.

We treat our customers and their sensitive data seriously and we do not offer our courses through third parties. To make a booking you'll need to contact us directly through any of the methods mentioned below.

We are reachable: 

-24 h by email academyofcakedecorating@yahoo.com or through our Facebook page Academy of cake decorating

-during office hours 9.00 am to 8 pm on our landline/ mobile number 01707257934/ 07909993200

We are unable to offer any refunds should you decide to cancel or are unable to attend the course.

We are happy for you to reschedule for a different date as long as you give at least 6 weeks notice before the initial date selected for your course.

If the notice is given within 4 weeks before the due date of the course a £20 admin charge applies.
No transfer will be offered if the following circumstances apply:
-a course booking is canceled within 4 weeks of the course date (unless a waiting list for the course exists and the place can be re-sold at short notice);
-students are unable to attend a course due to travel problems caused by unfavorable weather or cancellations by travel operators;
-students require a VISA to enter the UK and are unable to obtain one.
Travel or accommodation expenses will not be compensated for should a course be canceled or re-arranged for an alternative date.

Cancellation Insurance

We strongly advise that students arrange insurance to cover unforeseen events such as illness, unfavorable weather, or cancellation of a course for which travel and accommodation costs have been incurred.
Further information about the cancellations policy is available from our  booking team on +(44)1707257934
Snow & Adverse Weather Conditions
During the winter months, if snow or other adverse weather conditions have affected the method of transport needed to attend a booked course at our school and you are unable to be present, please note the following procedures:

Please notify the School Team, by phone, as far in advance as possible that you will not be able to attend (e.g. if you are snowed in, or if trains have been canceled in advance, etc.)
If you are unable to attend a booked course due to the weather conditions, we will offer a transfer to another course for a £20 administration fee. This will apply ONLY if roads are blocked or trains and flights are canceled.

Cancellations

Academy of cake decorating Ltd reserves the right to cancel or change a course. In these circumstances, we will normally arrange an alternative date and offer students either a transfer to this date or, if this date is not convenient an alternative course. If neither is possible refund will be offered.

You accept that you cannot make a claim for costs of other arrangements you may have made in order to attend a class whatever they may be. For the avoidance of doubt, this includes the costs of transportation, accommodation or anything else.

In the unlikely event that the advertised tutor is unable to teach the  class Academy of cake decorating reserves the right to substitute the advertised tutor with another appropriate tutor.

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Academy of CAKE DECORATING